Friday, 1 February 2013

Defining A Minimum Nights Stay

As new facility has been implemented in GuestGuardian that allows business to restrict bookings that don't meet the minimum nights stay requirement. It works like this:-

The Minimum Stay is defined in the Control >> Parameter as below

MS00 - Default minimum stay usually defined as

       MS00 1 night

MS01 - MS12 Only needs to be created for months that differ from MS00 above.

      MS06 2 nights                   Minimum of 2 nights in June
      MS08 3 nights                   Minimum of 3 nights in August

So in the above example there is no limit for the year, except 2 night minimum in June and 3 night minimum in August.

These rules are only applied where the booking and deposit is processed directly from the guest, they are ignored for bookings entered by the business themselves.

If the Minimum Stay rules are not met by a guest, the booking and deposit will still be accepted, but automatic sending of the confirmation will be overriden.

A message will appear in the "Requiring Your Attention" section on the home screen, as below.

The exact details of the problem are shown in the guests audit trail on the bottom of the guest screen, as below.

 When this occurs the business can either:

  1. Complete the booking by sending the confirmation
  2. Reject the booking by:
    1. Refund the deposit through paypal
    2. Cancel the booking and inform the guest why

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